Private Policy

Introduction

This Policy outlines the responsibilities of PakBritish Education, a company registered in Oman and Pakistan, whose registered office is at 109/D Block V Model Town C Bahawalpur Pakistan & 601 AlMuna Building, Saadah Salalah Oman 211, regarding Private Policy.

What type of information do we collect?

We receive, collect, and store any information you enter on our website or provide us in any other way. We also collect personally identifiable information (including name, email, password, and communications); payment details, comments, feedback, product reviews, recommendations, and personal profile.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

ü To provide our products and operate the services

ü To provide our users with ongoing customer assistance and technical support

ü To be able to contact our visitors and users with general or personalized service-related notices and promotional messages

ü To create statistical data, which we or our business partners may use to provide and improve our respective services

How do we store, use, share and disclose your site visitors’ personal information?

PakBritish Education stored the data in our safe storage and databases.

How do we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees, to poll your opinions through surveys or questionnaires, to send updates about our institution, or as otherwise necessary to contact you to enforce our Agreement, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at info@pakbritisheducation.com or send us a mail to:

Privacy policy updates

We reserve the right to modify this private policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website or our Notice Board. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

This policy is available to staff and students on Moodle pages dedicated to them.

PakBritish Education

Customer Service Statement

PakBritish Education aspires to provide our customers, including our staff, teachers, students, parents and partners with the very best of services, support, advice facilitation in respect of all of our activities and services.

PakBritish Education aims to constantly monitor its levels of service provided and report it on a regular basis. We endeavor to be open, transparent and honest about the levels of service we offer to our stakeholders. Information about our services and the cost of those services are freely available to our stakeholders. Feedback is encouraged on the quality and content of all areas of service provided.

We endeavor to provide our clients with:

ü User friendly and supportive registration processes

ü A dedicated e-mail for customer support customersupport@pakbritisheducation.com

ü Quality Assurance Director for our procedures and processes

ü Regular communication on any changes

ü An assurance that our business is conducted in a professional manner at all times, and offering you the best value for money

ü Fair and competitive prices for all of our services

General Support

We endeavor at all times to:

ü Respond to free phone enquiries and e-mail correspondence with in three working days of receipt

Document Retention and Secure Storage policy

Introduction

This Policy outlines the responsibilities of PakBritish Education, a college and a firm registered in Oman and Pakistan, whose registered office is at 109/D Block V Model Town C Bahawalpur Pakistan & 601 AlMuna Building, Saadah Salalah Oman 211, regarding Document Retention and Secure Storage.

Data Retention

PakBritish Education shall not keep any data for any longer than is necessary considering the purpose for which that the data was originally collected, held, and processed. If the data is no longer required, all reasonable steps must be taken to erase or otherwise dispose of it without any delay.

Secure Processing

PakBritish Education must ensure that all data collected, held, and processed is kept secure and protected against any unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Accountability and Record Keeping

The Data Protection Officer shall be responsible for overseeing the implementation of this Policy and for monitoring and compliance with this Policy. PakBritish Education shall keep written internal records of all personal data collection, holding, and processing, which shall incorporate the following information:

The name and details of PakBritish Education, its Data Protection Head, and any applicable third-party data processors.
The purposes for which PakBritish Education collects, holds, and processes the data.

iii. Details of the categories of the data collected, held, and processed by PakBritish Education.

Details of how long the data will be retained by PakBritish Education.

This policy is available to staff and students on Moodle pages dedicated to them.

Equal Opportunity Policy

Introduction

Purpose

The aim of this policy is to the promotion of equality of opportunities at PakBritish Education. It is our policy to provide equality to all our stakeholders especially minorities in Pakistan, irrespective of:

race (including colour, nationality, ethnic or national origins)
gender, or any sexual orientation
marital or civil partnership status
religious belief or political opinion
disability
age

PakBritish Education is committed to the principles and practice of Equality. We want our services, facilities, and resources to be accessible and useful to stakeholders especially minorities in Pakistan regardless of gender, age, ethnic origin, religious belief, disability, marital status, sexual orientation, or any other individual characteristic which may unfairly affect a person’s opportunities in life.

We oppose all forms of unfair discrimination. All stakeholders of PakBritish Education treat everyone fairly without any discrimination. We recognise that the provision of equal opportunities in all our activities will benefit the institution.

Our equal opportunity policy helps stakeholders especially minorities in Pakistan to develop their full potential and the talents that results in the success of PakBritish Education. This policy applies to all our stakeholders at PakBritish Education.

Equality commitments

We are committed to:

ü promoting equality of opportunity for all our stakeholders

ü promoting a good and harmonious environment in which our stakeholders are treated with respect and dignity and in which no form of intimidation or harassment is tolerated

ü preventing occurrences of any direct discrimination, indirect discrimination, harassment, and victimisation especially against minorities in Pakistan

ü complying with our own equal opportunities policy and associated policies

ü taking lawful affirmative or positive action, where appropriate

Breaches of our own equal opportunities policy will be regarded as misconduct and could lead to termination.

Implementation

PakBritish Education takes responsibility for the effective implementation of this policy. We expect all our stakeholders to abide by the policy and help to create the equality environment which is its objective.

To implement this policy, we shall:

ü Communicate the policy to all stakeholders by issuing an induction pamphlet to all existing, and new stakeholders

ü PakBritish Education endeavours through appropriate training to ensure there is no discrimination consciously, or unconsciously.

ü Incorporate equal opportunities notices into general communications practices

ü Ensure that adequate resources are made available to fulfil the objectives of the policy

This policy is available to staff and students on Moodle pages dedicated to them.

Feedback & Complaints

Introduction

Purpose

PakBritish Education encourages feedback from stakeholders to improve the services provided to them. Any stakeholder can provide us with feedback or make a complaint regarding any aspects of our services, programs, policy, and procedures. Those elements will help us to identify the things we can improve further.

Feedback

Feedback is information about reactions to a course, trainer/ teacher, facilities, service, or a person’s performance of a task, which is used as a basis for improvement.

Complaint

A complaint is any expression of dissatisfaction made to an organization related to its services or service quality, decisions, policies, procedures, charges or fees, employees, or the complaint handling process itself, where a response or resolution is explicitly or implicitly expected.

Grievance

A grievance is a matter to be investigated according to formal grievance processes. This includes complaints which are not able to be resolved through informal processes or mediation, and matters relating to allegations of misconduct where disciplinary action against a worker may be an outcome of the investigation.

Responsibilities

PakBritish Education is responsible for:

ü providing leadership in demonstrating a commitment to the resolution of complaints made and making any final decisions relating to grievances

ü providing independent impartial advice and assistance to the stakeholders who have received and are handling a complaint

ü monitoring of complaints handling within the institution

ü exercising primary responsibility for receiving and resolving complaints and any conflict in their areas in a timely and fair way

ü advising people of their right to make a complaint where appropriate

ü providing advice and assistance to people who have a complaint

ü providing independent impartial and confidential information to complainants about the procedure for dealing with complaints including listening to the issues and helping the person clarify the facts

ü conducting internal reviews of complaints in both process and content

ü Identifying systemic issues arising from complaints and making recommendations to management

Complainants and the Complaint Respondents are responsible for:

ü Providing a clear and honest account of their concerns and their expectations for the outcome of their complaint, including providing all relevant information and documents to assist in the investigation and/or resolution of the matter

ü Engaging openly in the complaint handling process, including participating in discussion with other parties to resolve the concerns

ü Responding to PakBritish Education requests for information in a timely manner

ü Respecting those individuals involved in the complaint handling process

Feedback Procedure

Everyone is welcome to provide us with feedback by verbal communication, email, and PakBritish Education Feedback Forms. We value and respect the feedback and use it for improvement purposes. We will respond to all feedback, and it will be treated in a confidential manner.

Complaint & Grievance Procedure

PakBritish Education shall assist the person by sensitively and carefully understanding the complaint, explaining the options available and helping the person decide if they want to proceed to an informal conciliatory or formal internal investigation process. Complaints will be assessed and resolved wherever possible within the timeframe. If there is a delay, correspondents will be kept up to date with progress.

Option 1 – Resolution between the parties through conciliation

If a person chooses to seek resolution through an internal conciliation process, then the following steps are appropriate:

ü The Complainant may approach the other party directly or ask the Recipient to approach the other person or persons on their behalf. If a third party is to be involved in resolution, it is recommended that the Director be involved to assist the parties.

ü If the other person admits to the behavior or the acts complained about, and an agreement between the parties is reached, the complaint is resolved.

ü Even if the person does not admit to the behavior or acts complained about, the parties may be able to agree to an outcome that is acceptable to the complainant and the other parties.

ü If an acceptable outcome is reached, the Director will be responsible for ensuring that the appropriate people who need to know about the outcome are appropriately informed so that the outcome is implemented and followed.

As matters handled this way are usually minor, resolution would generally include an apology and agreement not to repeat the behavior or actions complained about.

Option 2 – Resolution through an internal investigation

If the person chooses to seek resolution through the internal and formal investigation process the following steps will be followed:

ü PakBritish Education Director will interview the Complainant and the allegations will be particularized in writing.

ü The Director will put the allegations in full to the other party or parties.

ü If there are any disputes over facts, the Director will interview any witnesses and gather evidence that will assist in making a finding and gather any other relevant evidence that will assist in making a finding. Based on the facts of the matter the Director will make a finding whether the complaint has substance.

ü A report documenting the investigation process, the evidence, the findings, and a recommended outcome will be made available to PakBritish Management. The Management will assess the report, consult with any appropriate parties (not the parties to the complaint) and implement an appropriate outcome.

ü The Management will advise the direct parties to the complaint and any other relevant parties of their decision.

Key Elements in Resolving a Complaint

ü All parties have the right to have any complaint addressed.

ü Any complaint can be addressed by either the formal or informal options under this procedure.

ü There is a guarantee of confidentiality and objectivity when an issue is raised.

ü The procedures for investigation and record keeping are clear.

ü No person making a complaint will be victimized or disadvantaged for making a complaint.

Decline Complaints

PakBritish Education may decline to deal with a complaint at any time where the PakBritish Management forms the view that the complaint is:

ü Frivolous

ü Vexatious (Causing or tending to cause annoyance, frustration, or worry)

ü Not made in good faith

ü Misconceived

ü Lacking in substance

Confidentiality

All records and information related to proceedings under this Policy (both formal and informal) shall be kept confidential. Confidentiality of records and information and the privacy of all parties whose interests are affected must be respected.

This policy is available to staff and students on Moodle pages dedicated to them.

Appeals Policy

Introduction

This Policy outline the responsibilities of PakBritish Education, a college and a firm registered in Oman and Pakistan, whose registered office is at 109/D Block V Model Town C Bahawalpur Pakistan & 601 AlMuna Building, Saadah Salalah Oman 211, regarding appeals.

Appeals Policy

An Appeal is a procedure that allows a student to formally challenge the decision of PakBritish Education. This policy presents the actions to be taken by PakBritish Education to ensure adherence to the college requirements relating to students appeals. All students should be given full information on PakBritish Education’ Appeals Policy and Procedures during the Induction Program. This notification will also be supplied in writing and included within the pre-admission communications. Students should be allowed to enquire about, question or appeal any decision which they consider disadvantageising them, we will provide clear procedures for the appellant to follow.

Purpose

ü To standardise and record any appeal to ensure openness and fairness

ü To protect the interests of our students and the integrity of the qualification

ü To enable the student to inquire about, question or appeal against any problem they encounter at PakBritish Education

Definitions

An Appeal is a request from a student to revisit any decision of PakBritish Education which they consider disadvantageous.

The Appeals Procedure is a standardized; time-bound, sequenced, and documented process for PakBritish Education and students to follow when an appeal is made.

Responsibilities

ü Students are responsible for initiating the appeals procedure, in the required format, within a defined timeframe, when they have reason to question any decision, they consider disadvantage.

ü PakBritish Education is responsible for providing clear feedback to the students. If any decisions are questioned, PakBritish Education is responsible for processing the students appeal within the agreed timeframe.

ü The Director is responsible for judging whether the decisions are valid, fair, and unbiased. The Director monitors the appeals process to inform development and quality improvement as appropriate.